Customer Service Apprentice
To arrange sale and lettings viewings with prospective purchasers and tenants
To arrange sale and lettings valuations with prospective vendors and landlords
To arrange appointments with vendors and landlords for photographs and measurements
To arrange x2 routine inspections annually with tenants
To send property brochures to vendors and landlords for approval
To arrange check-ins and checkouts appointments with tenants
Process letting applications and ensure references are carried out
To arrange move in appointments with tenants and send out confirmation emails
To scan all paperwork into the system and file hard copy in the filing cabinet
To update move out dates on the system when tenants provide their notice to vacate
To maintain the key sheet and ensure the key cabinet is kept up to date
Inputting client’s details and updating client records
Providing weekly and even daily updates to our client on the phone and by email
Dealing with customer queries
Supporting team members
Speaking to customers to enquire if they wish to sell their business
Training:
Customer Service Practitioner L2 Standard.
This qualification requires college attendance once per month.
Training Outcome:
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.
Employer Description:
We are a small and friendly Sales & Lettings specialists based in Bury. We cover the areas of Bury, Ramsbottom, Radcliffe, Rossendale, Heywood and Whitefield, so if you're thinking of selling or letting out a property we can offer a free valuation, or support with offers, negotiations and progression. We offer a wide range of properties across towns, cities and rural areas with a clear, honest advice throughout the process using extensive Marketing (Portals, Social Media, Local Network). We’ll help you get clarity on what’s possible and how to get moving.
Working Hours :
Monday to Friday, between 9.00am - 5.00pm.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental