Receptionist/Admin Apprentice

Serve as the first point of contact for employees, visitors, and clients attending the Occupational Health (OH) department.   Manage reception duties including responding to enquiries, and directing individuals to appropriate OH staff.   Book OH appointments. Maintain accurate patient records, update databases, and ensure confidentiality in line with data protection standards.   Support clinicians by preparing paperwork, forms, and documentation ahead of appointments.   Handle incoming and outgoing correspondence, including emails, reports, and referral documents.   Monitor waiting areas to ensure a welcoming, safe, and professional environment.   Support basic administrative tasks such as filing and scanning.   Adhere to Occupational Health policies, health and safety protocols, and confidentiality requirements (e.g., GDPR). 

Training Outcome:

Permanent contract – reception/administrator

Employer Description:

We are a SEQOHS Accredited provider of occupational health services, experts at safeguarding the health of your employees. Our Head Office is based in Newcastle, our Scottish centre is based in Edinburgh, with satellite clinics around the UK. We services UK wide; via teleconsultations, onsite at your premises, with our mobile health unit or in local consulting suites.

Working Hours :
Monday – Friday. Flexibility with start times will be needed with notice: 8.30 – 4.30, 9 - 5. 30 mins lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Maintain confidentiality,Interest to develop IT skills