Customer Sales Apprenticeship

Listening attentively to customers: understanding their needs, showing empathy and inspiring trust Keeping the customer at the heart of all that we do Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products Delivering the best service in the country in every interaction Working towards targets across several business measures

Training:

Customer Service Practitioner Level 2.

Training Outcome:

While there’s no fixed career pathway after completing the programme, it provides a strong foundation for a range of next steps. Most apprentices naturally progress into Sales Advisor roles.

Employer Description:

Sky Plc is a British-based pan-European satellite broadcasting, on-demand Internet streaming media, broadband and telephone services company

Working Hours :
Rotational shift patterns Monday to Friday that can vary between 8am - 8pm, with possible shifts over the weekend.

Skills:
Communication skills,Customer care skills,Passion to sell,Thrives with targets,Confident communicator,Resilience,Enthusiastic about Sky,Flexible