Customer Services Support Apprentice

Responding to customer queries via phone and email in a professional manner. Processing customer orders accurately and ensuring they meet delivery deadlines. Checking customer orders input by colleagues for accuracy. Maintaining and updating customer records on the CRM system and across other business systems. Liaising with internal teams, such as sales, warehouse & despatch, or quality, to resolve customer concerns. Handling complaints and escalating issues when necessary while ensuring customer satisfaction. Undertaking administration tasks for other internal teams. Monitoring and reporting trends in customer feedback to improve services. Maintaining knowledge of the product groups and the individual parts sold with an understanding of their purposes. Maintain product knowledge across the company’s stock and services. Identify opportunities for upselling and cross-selling during customer interactions. Support the external Sales Team with customer account requirements. Actively promoting periodic offers and campaigns to customers. 

Other Duties

Contribute to continuous improvement by monitoring customer feedback and reporting patterns. Any other tasks identified by management relevant to the role. Undertaking other duties across the business as and when required, and any other duties as necessary or directed by the Sales Office Manager.

Training:

The apprentice will train remotely and is expected to complete all college work required.

Training Outcome:

Permanent employment and potential progression dependant on an individual’s capabilities and aptitude.

Employer Description:

DB Orthodontics is a medical device company that designs, manufactures, and supplies orthodontic products and equipment to dental professionals worldwide. Founded in 1998 and headquartered in Yorkshire, it offers a wide range of solutions—such as brackets, instruments, and laboratory products.

The business serves both UK and international markets, collaborating closely with clinicians and technicians to develop precision led, innovative products to improve patient outcomes.

Working Hours :
Monday to Friday 8.45am – 5.15pm 1 hour lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Patience