Revenues and Benefits Administration Apprentice

To complete the apprenticeship training programme To complete a full range of administration tasks associated with the day-to-day running of the Revenues and Benefits Team To attend training and college when required To develop good working relationships with the Revenues and Benefits Team and support them when needed To constructively take part in team meetings and events The provision of essential administrative support, including data input and manual handling tasks across Revenues & Benefits Use information technology systems to carry out duties in the most efficient and effective manner To be committed to Hoople's core values Deal with customer enquiries in writing and over the telephone. Carry out project work in Revenues & Benefits, ensuring accurate processing and in accordance with strict timescales. and Benefits Project Lead Compliance with the requirements set out by the General Data Protection Regulations 2018

Training:

Formal training is delivered at HWGTA, located Holmer Road, Hereford HR4 9SX.

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set your work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration qualification.

Training Outcome:

Vacancies across Hoople do become available, and there is a wide range of employment in the many different departments.

Employer Description:

Hoople was established in 2011 and is a private limited company with public sector shareholders namely Herefordshire Council and Wye Valley NHS trust and now delivers a wide range of services to strategic partners and customers

Revenues and Benefits is a business area that is dedicated to providing a very high standard service to the people of Herefordshire on behalf of Herefordshire Council and in line with government legislation. This ranges from collecting council tax, awarding housing benefit to invoicing local business for various services and is very demanding, every changing fast paced environment to be part of.

Working Hours :
Mon – Fri 08:00-16:00 including ½ hr for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience