IT Support Apprentice

Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid problem solving and service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and co-ordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business needs Participate and assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of knowledge base

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premises and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

Slater & Gordon are committed to helping their former apprentices reach their full potential through continuous training and development on successful completion of their apprenticeship. They offer their former apprentices the opportunity to move ahead in their career to enable them to meet their professional goals.

Employer Description:
Do you want to begin an exciting career at one of the UK’s leading consumer law firms? At Slater and Gordon, they are constantly looking for emerging talent and due to the success of their current and former apprentices they are once again looking to expand the team with a new IT Support Apprentice. Slater and Gordon is one of the UK's leading law firms with offices based locally around the country. They represent clients across a wide range of legal areas, such as personal injury, medical negligence, family law, employment law, wills, tax, trusts and probate, and disputes. Their reputation is built on the range of expertise offered by specialist lawyers across all areas of law. Their mission is to provide high quality, technology-driven legal services to all consumers.

Working Hours :
Monday to Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Team working