Operations Manager - Wellness Members' Club, London

Operations Manager - Wellness Members’ Club, London

Up to £55,000

An exciting opportunity has arisen to join the launch of a new wellness members’ club in the heart of London.

Designed for a discerning, health-conscious community, this concept blends premium wellness with elevated hospitality and a strong sense of community. The club is set to become a standout destination, offering a seamless and high-quality member experience. The business is now seeking an Operations Manager to play a key role in delivering day-to-day excellence on the ground.

The Operations Manager will be a highly visible, floor-based leader responsible for ensuring the smooth running of the club’s daily operations. Reporting into the Wellness Director, this individual will lead the team from the front, driving service standards, team performance, and overall member satisfaction. This is a hands-on role, ideal for someone who thrives in a fast-paced, people-focused environment.

Responsibilities

Oversee daily operations across the club, ensuring a seamless member experienceLead, motivate, and develop a front-of-house and wellness teamMaintain exceptional service standards across all touchpointsAct as a key point of contact on the floor for both members and staffSupport the Wellness Director in implementing operational strategiesEnsure smooth coordination between departments, including wellness and eventsDrive a positive, high-performance team culture

Requirements

Proven experience in an operations or floor management role within hospitality, wellness, or a members’ club environmentStrong leadership presence with a hands-on approachPassion for wellness, service, and community-buildingHighly organised with excellent attention to detailConfident managing teams in a dynamic, fast-paced settingPre-opening experience is advantageous