Business Administration Apprentice - TrophyMaster

Receive stock deliveries from suppliers (usually via carriers). Check deliveries for missing or damaged items and create exception reports. Compare deliveries with purchase orders and allocate items to customer orders. Download customer orders from EKM and Amazon and enter them into the company system. Communicate with customers via email and phone. Place purchase orders with suppliers and track their progress. Receive and check stock against purchase orders. Pick and prepare stock items for customer orders and send them to the engraving section. Help repack goods after engraving, ready for dispatch. Prepare seam tape stock for dispatch to the Amazon warehouse. Arrange order dispatch via Royal Mail or DPD (daily collections). Contact customers when orders are ready for collection. Take credit card payments at collection using the company’s portable terminal. File completed customer orders and correspondence. Keep the stock room, engraving room, and collection areas tidy and organised.

Training:
Business Administrator Level 3:

https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0

Day release one Monday per month at Nottingham College City Hub campus.

Training Outcome:
Potential opportunity for a permanent role within the company following successful completion of the apprenticeship, if there is capacity. This can consist of what a learner could progress into. Which can include increased duties, salary and new qualifications.

Employer Description:

TrophyMaster is one of the UK’s leading suppliers of personalised Trophies, Medals and Awards. They have a retail outlet
in West Bridgford, Nottingham and have their own successful ecommerce websites supporting sales to customers
throughout the UK and Europe.
They provide a professional engraving service to customise / personalise both new and existing trophies / awards. All
engraving is completed on site using the latest computerised equipment.

Working Hours :
Monday to Thursday 8.30am to 5:00pm (7½ hrs per day). Friday 8.30am to 3:45pm (6¼ hrs) Lunch 1 hour (staggered).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working