IT Support Technician Apprentice

We are looking for an IT Support Technician Apprentice to provide high-quality first-line and onsite IT support while developing practical skills through a recognised UK apprenticeship programme.

This role offers hands-on experience supporting the technology used across our business, helping colleagues work efficiently while learning modern IT infrastructure, cloud platforms, and cybersecurity practices.

The apprentice will work closely with experienced engineers and receive structured training alongside real workplace responsibilities.

Key Responsibilities

End-User Support Provide first-line support for hardware, user access, and collaboration tools Assist colleagues with Microsoft 365 services including Teams, SharePoint, and OneDrive Support core business systems including CRM and booking/reservation platforms Provide a helpful and professional IT presence within the office Assist remote staff with day-to-day technical issues Log, manage, and update support tickets within agreed service levels Joiners / Movers / Leavers Assist with onboarding and offboarding activities Help prepare and deploy laptops and devices using Intune and Autopilot Maintain records of IT equipment and assist with asset tracking Office Technology Support printers, meeting rooms, and AV equipment Help set up workspaces and assist with office moves Operations & Learning Follow documented IT processes and procedures Work with senior engineers to resolve technical issues Assist with system upgrades, improvements, and infrastructure projects Develop basic scripting or automation skills (for example PowerShell) as part of training

 

Apprenticeship & Training

This role is designed to support a recognised UK IT apprenticeship programme (Level 3 Information Communications Technician).

You will:

Receive structured technical training alongside your job role Gain hands-on experience with modern IT systems Work toward an industry-recognised qualification Be supported by experienced engineers and mentors

 

Ideal Candidate:

We understand that apprentices are at the start of their careers, so we value curiosity, enthusiasm, and willingness to learn.

You may be a good fit if you:

Are interested in technology and how systems work Enjoy solving problems and helping people Communicate clearly with both technical and non-technical colleagues Have basic familiarity with Windows and common office software Are eager to learn cloud technologies and modern IT practices Can organise tasks and take responsibility for completing work

Training:

This apprenticeship is delivered as a day release, you will be required to attend college once a week. 

Level 3 Information Communication Technician Knowledge, Skills and Behaviour

Training Outcome:

Potential opportunity to become full time Technician and develop 2nd line support & infrastructure skills.

Employer Description:

Ocean Holidays is an award-winning UK travel company specialising in long-haul holidays, with a particular focus on destinations such as Florida, the Caribbean, and Mexico. We work with leading airlines, hotels, and attraction providers to create tailored holiday packages for customers across the UK. Our team supports customers both online and over the telephone, helping them plan memorable travel experiences. We are a growing business with a friendly and collaborative culture, offering opportunities to develop skills and build a career within the travel industry.

Working Hours :
Monday - Friday, 9am to 6pm with a 1 hour lunch

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience