Apprentice IT & AV Support Technician

IT Support

Act as a first point of contact for IT support queries (email, phone, ticketing system) Log, categorise, and prioritise incidents accurately Troubleshoot basic hardware, software, and network issues Support installation, configuration, and maintenance of devices and systems Assist with user account setup, permissions, and access management Escalate complex issues appropriately while maintaining ownership Maintain clear documentation of incidents, fixes, and processes Support routine maintenance, updates, and system checks

 

Audio Visual Support

Support meeting room technology (e.g. screens, video conferencing systems, audio equipment) Assist with setup and testing of AV equipment for meetings, events, and presentations roubleshoot common AV issues (connectivity, audio, display problems) Provide real-time support during important meetings when required Maintain AV equipment and ensure rooms are fully functional and ready for use Work with IT team and AV Engineers to integrate AV systems with wider IT infrastructure

Training Outcome:

Successful completion of the apprenticeship may lead to progression into a permanent IT support or service desk role, depending on performance.

Employer Description:

Clear Visual Communications Ltd is a company that specialises in providing Audio Visual (AV) and technology solutions to support communication within businesses.

The company works with a range of clients to design, install, and support AV systems such as meeting room technology, video conferencing, and display solutions. Alongside this, the business also provides IT support to ensure systems and devices run smoothly.

The Apprentice IT & AV Support Technician will be part of a hands-on environment, supporting both IT systems and AV equipment, and gaining practical experience across a range of technologies used in day-to-day business operations.

Working Hours :
Monday to Friday, 8:30 am to 5:30 pm.

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Logical,Team working,Initiative