L3 IT Support Apprentice – Communications Solutions UK – Reading, RG2 8LW - £18p/a

Customer Support: Respond to customer inquiries via phone, email, providing first-line technical support and guidance Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring accurate documentation of issues and resolutions Hardware and Software Setup: Assist in the installation, configuration, and maintenance of computer systems, peripherals, and software applications User Training: Provide basic training and support to users on IT systems and software applications System Monitoring: Help monitor IT systems and infrastructure, reporting any issues or anomalies to the senior support team Documentation: Maintain and update IT support documentation, including user guides, FAQs, and knowledge base articles Continuous Learning: Stay current with emerging IT trends and technologies, actively participating in training and development opportunities provided by the company

Training:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2

Training Outcome:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.

Employer Description:

We offer a friendly, inclusive culture that supports, develops and attracts the best people!

 

Launch Your Career with an IT Service Desk Apprenticeship!

 

About us:

Established in 2000, Communications Solutions UK (CSUK) is a family business based in Reading, serving clients across the UK and beyond. We are a dedicated team committed to delivering exceptional IT support and services to small and medium-sized businesses.

What sets us apart? Our core values: Integrity, Care, and Trust. If you resonate with these values and are ready to live and breathe them, we want to hear from you.

The company is committed to promoting diversity and inclusion.

Are you eager to start a career in IT? Do you love problem-solving and speaking with people? If so, join us for an exciting apprenticeship in IT!

Working Hours :
Monday to Friday, between 9.00am and 5:30pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Previous study in IT