Domestic Violence Support Worker - Adult Care Level 2 Apprenticeship

NextStep Training are recruiting on behalf of a confidential client (full details will be shared at interview stage) for a compassionate and dedicated Support Worker to join a women’s refuge providing safe, supported living for individuals affected by domestic abuse.

This is a rewarding opportunity to make a real difference while gaining valuable experience and qualifications in the health and social care sector.

About the Role:

You will be working within a safe and supportive women’s refuge, supporting individuals who have experienced domestic abuse. You will help residents rebuild independence, confidence, and emotional well-being while ensuring their safety and dignity at all times.

You’ll work closely alongside an experienced Senior Support Worker and be part of a friendly, welcoming team.

Key Responsibilities:

Providing emotional and practical support to women who have experienced domestic abuse Supporting residents to develop independence and life skills (e.g. budgeting, cooking, tenancy responsibilities) Assisting with safety planning and risk assessments to ensure residents remain safe Maintaining professional boundaries while building trusting relationships Supporting residents to access external services (e.g. healthcare, legal support, housing, benefits) Encouraging engagement with support plans and personal goals Assisting with crisis management in a calm and professional manner Ensuring all safeguarding procedures are followed and concerns are reported appropriately Completing accurate record keeping and case notes Promoting equality, diversity, and inclusion within the service Working collaboratively with colleagues and external agencies Supporting the smooth day-to-day running of the refuge

Working Hours:

Flexible part-time hours will be discussed, with typical patterns such as:

Monday, Tuesday & Friday or Monday, Wednesday & Friday
(16–20 hours per week)

As part of this role, NextStep Training will enrol you onto the Adult Care Level 2 Apprenticeship, which can be completed in as little as 8 months.

Apprenticeship benefits include:

Recognised Health & Social Care qualification (CQC aligned) Student discount eligibility Potential reduction or exemption from council tax Clear career progression pathway within the care sector Ongoing training and development support Dedicated support from your adult care tutor Your hourly rate will increase after 12 months or upon successful completion of the apprenticeship, whichever comes first.

What We’re Looking For:

A caring, empathetic, and non-judgmental attitude Strong communication and teamwork skills A genuine passion for supporting vulnerable individuals Understanding of, or willingness to learn about, domestic abuse and its impact Willingness to learn and complete the apprenticeship Experience is beneficial but not essential; full training will be provided

Important Information:

Candidates must pass a satisfactory DBS check

This role involves working with vulnerable individuals who have experienced domestic abuse, so professionalism, confidentiality, and safeguarding awareness are essential

What You’ll Get:

A friendly, supportive team environment Regular team events and social activities Free or discounted travel 28 days paid holiday (including bank holidays) Exclusive retail discounts Hands-on experience in a meaningful role Structured career progression with potential for full-time employment

Training:
As an apprentice, you'll receive regular training alongside your job to help you develop the knowledge, skills, and behaviours needed for your role At least 20% of your working hours will be dedicated to off-the-job training, which includes study time, workshops, and learning activities. You'll be working to complete the Adult Care Level 2 apprenticeship standard, which will include any required Functional Skills in English and maths Training is delivered either online or in person at our training centre in Hackney, offering flexibility to suit your needs. You'll be supported by experienced tutors and assessors throughout your apprenticeship, ensuring you stay on track and successfully complete your qualification

Training Outcome:

Completing a Level 2 Adult Care Worker apprenticeship opens the door to a wide range of opportunities in the adult social care sector. With this qualification, individuals become fully competent care workers, able to support adults with daily living tasks, personal care, and wellbeing across residential, community, and supported living settings.

As they gain experience, apprentices can progress into more senior roles such as:

Senior Care Worker / Team Lead – supervising a small team of care staff, supporting new colleagues, coordinating daily care tasks, and ensuring high standards of care Deputy Manager – assisting the care home or service manager with daily operations, staff development, compliance, and safeguarding Care Home Manager / Service Manager – leading the entire setting, ensuring excellent care, regulatory compliance, staff performance, and resident satisfaction

To support continued growth, NextStep Training offers advanced qualifications within adult care:

Level 3 Lead Adult Care Worker: Ideal for those wanting to take on leadership responsibilities, manage teams, or specialise in areas such as dementia care, mental health, or palliative care. This course enhances practice and supports progression into senior roles.

Level 5 Leadership and Management in Adult Care: Designed for experienced practitioners ready to manage services, lead teams, and contribute to organisational strategy, policy, and quality improvement.

Both qualifications can be delivered flexibly, either online or in-person, with dedicated support from our experienced tutors and safeguarding officers.

Further progression can include:

Moving into specialist care roles such as Dementia Care Lead or Mental Health Support Worker Becoming a Trainer, Assessor, or Mentor for apprentices

Pursuing higher education such as a Foundation Degree or BA in Health and Social Care, leading towards senior management roles.

Our structured training and support ensure that every apprentice has a clear and achievable pathway to long-term success in the adult care sector.

Employer Description:
Next Step Training Ltd is an apprenticeship and skills training provider, funded by the Department for Education, delivering apprenticeships in London and across England. We have been in operation since 2012 and during this time have built an established reputation as a reliable and employer-led training provider. We work together with employers and individual learners to design and deliver training programmes that meets both learners and their employers’ needs. Our goal of is to empower as many individuals as possible to reach their full potential, helping them on their journey to find meaningful career that is rewarding. We help to empower businesses with industry-expert staff so they can provide the very best learning experience to their workforce to perform better.

Working Hours :
Flexible part-time hours will be discussed, with typical patterns such as: Monday, Tuesday & Friday or Monday, Wednesday & Friday (16–20 hours per week).

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness