Apprentice Administrator

1. Qualification Administration

GQA Online System Operations Process registration and certification requests Issue GQA Cards (Licence, Q, Skill, and CSCS) Update and maintain Approved/Potential Centre details and status Conduct sampling of certificates and cards for quality assurance Report system issues and monitor improvements Maintain system security protocols Evidence Review Sample centre-provided evidence for qualification certification Ensure compliance with GQA standards and procedures

2. Customer Service

Handle telephone and email enquiries professionally and efficiently Process and record complaints following company procedures Conduct customer service telephone surveys as required Maintain accurate records of all customer interactions

3. CSCS Administration

Process direct candidate applications for CSCS cards Handle replacement card and certificate requests Provide guidance on CSCS application procedures

4. General Administration

Manage daily incoming and outgoing post Provide general call handling support Support national GQA events when required Assist with ad-hoc administrative tasks as directed

 

Training:

Training to be delivered in the work place and via a monthly day release to Sheffiled College's Pennine Five Campus in Sheffield City Centre

Training Outcome:

Full Time permanent administration position

Employer Description:

GQA Qualifications (GQA) is one of the UK’s most successful and respected Awarding Organisations, with over 24 years of experience across construction, building- related industries, and a wide range of other sectors.

We are regulated by Ofqual, Qualifications Scotland, Qualifications Wales and CCEA Regulation, ensuring every qualification meets the highest standards of quality, integrity, and compliance across the UK. At GQA, we take a learner-first approach, developing qualifications that support employability, compliance, and career progression – whether individuals are starting out, retraining, or advancing their expertise.

Working closely with employers, training providers, and industry bodies, we design qualifications that reflect real-world skills and workplace needs, helping learners and businesses thrive.

Trusted across 17 diverse sectors, including fenestration, nuclear, print, and automotive glazing, GQA qualifications provide credible recognition both in the UK and internationally.

With a strong network of 250 + Approved Centres, rigorous quality assurance, and deep industry alignment, GQA remains the awarding body built on industry, for industry – committed to developing qualifications that make a real difference.

Working Hours :
Monday to Thursday 8.30am till 4.30pm and Friday 8.30am till 4pm – half and hour for lunch

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working