Front Office Manager - Luxury Boutique Hotel

Job Title:             Front Office Manager – Boutique Hotel

Location:             London
Salary:                 Up to £37,000 + Commission

We are seeking an experienced Front Office Manager to lead reception and front-of-house operations within a boutique hotel in London. This is a hands-on leadership role focused on delivering exceptional guest experience, driving upsells, and ensuring smooth day-to-day front office operations.

Key Responsibilities

Lead and manage the front office team to deliver outstanding guest serviceOversee daily reception, duty management, and front desk operationsDrive up selling opportunities and maximise incentive performanceEnsure smooth check-in/out processes and guest journey experienceManage rota planning, team performance, and trainingWork closely with senior management on service standards and improvementsEnsure accurate system use and reporting via Opera Cloud

About You

5+ years’ experience in Front Office roles within hotelsExperience as Assistant Reception Manager or senior supervisorDuty Manager experience Proven experience managing teams Strong knowledge of Opera CloudExcellent communication and written English skillsConfident using Microsoft Office

What You’ll Bring

Strong leadership and hands-on operational approachA passion for guest experience and service excellenceCommercial awareness with a focus on upsellingAbility to thrive in a fast-paced hotel environment

If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.com

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