Professional Services Associate – Optical Software

Professional Services Associate – Optical Software – Canada

Zest Optical is working in partnership with a leading global optical software provider to recruit a Professional Services Associate to support customers across Canada. The preferred candidate location will be Vancouver but our client is open to remote working arrangements within Canada

This is a fantastic opportunity for someone with experience working in an optical practice (or similar healthcare environment) to transition into a software-focused role, combining training, support and customer success.

The Role Support customers across the full lifecycle, from installation and setup through to training and ongoing support Deliver engaging training sessions both remotely and on-site, tailored to different customer needs Help customers embed software into day-to-day practice operations, improving efficiency and performance Act as a trusted advisor, supporting adoption and long-term success Create and maintain training materials and support documentation Requirements 2–5 years’ experience within an optical practice or similar healthcare setting Familiarity with practice management software (PMS, EHR or POS systems) Strong communication skills and a customer-focused approach Confident using and troubleshooting Windows-based systems Full driving licence and ability to travel internationally Salary & Benefits Salary circa $55,000 – $75,000 (CAD) depending on experience Clear progression opportunities within a global organisation Hybrid/remote working options (Vancouver-based candidates in office 3 days per week) International travel across North America, US and Europe Supportive team environment with ongoing training and development

If you’re looking to join a forward-thinking organisation and develop your career in a training and customer-focused role, apply now for a confidential discussion.