Senior Despatch Officer

Job Purpose and Role:

To assist the Head of Despatch in providing a first-class service to customers by ensuring that all items are stocked and despatched in a timely and accurate manner.

Main Duties:

To deputise for the Head of Despatch where necessaryReceiving telephone or online orders and entering onto the online systemRaising of invoices and allocating paymentsIssuing customer statementsPacking goods and despatching using online courier systemsPrinting and compiling training manuals and materialsAssisting Head of Despatch with ordering products from suppliersReceiving goods inwards and general warehouse dutiesDealing with customer queries and resolving complaintsCommunicating information to customers in a timely mannerUndertake any necessary training and development as requiredAny other duties as required

Person Specification

Qualifications and Training:

Good standard of general education (GCSE English and Maths or equivalent).Training or experience in customer serviceExperience in a warehouse environment

Skills:

Administrative & Organisational Skills

Excellent organisational skills, with the ability to prioritise workload and manage multiple tasks.

IT & Data Management

Confident use of digital systems

Communication Skills

Clear, professional, and confident communicatorAble to handle enquiries professionally.

Customer Service Focus

Strong interpersonal skills with a customer-first mindset.Ability to build positive working relationships internally and externally.

Problem-Solving & Initiative

Ability to identify issues early and take proactive steps to resolve them.Able to escalate concerns appropriately when required.Commitment to continuous improvement and finding ways to enhance processes or efficiency.

Knowledge:

Understanding of administrative processes and customer service delivery.Awareness of data protection, GDPR, and confidentiality requirements.

Ability:

To work on own initiativeAbility to meet deadlinesAbility to work co-operatively with others to complete tasksAbility to move heavy boxesTo use pallet trucks and other lifting aids

To apply please attach your CV to the link provided.