ICT Apprentice

IT support & troubleshooting: Provide first-line technical support to colleagues across the business, diagnosing and resolving hardware, software, and connectivity issues efficiently to minimise disruption to operations Hardware installation & maintenance: Install, configure, and maintain desktops, laptops, printers, and other hardware across the business, including ordering and replacing equipment as required Cyber security & data protection: Support cyber security best practices by maintaining secure access controls, assisting with software updates, and promoting safe use of IT systems across the business System setup & user administration: Support the onboarding of new starters by setting up devices, email accounts, system access, and permissions, ensuring all equipment is configured correctly and securely Project support: Contribute to IT-related projects, including system implementations and technology improvements, ensuring tasks are completed within agreed timeframes IT asset & licence management: Maintain accurate records of IT equipment, software licences, and system documentation to ensure compliance and accountability Team collaboration: Work collaboratively across departments, building positive working relationships relationships and being a reliable point of contact for Support Services IT support. Work closely with internal teams and external IT providers, ensuring clear communication and timely resolution of technical issues Documentation & process improvement: Create and maintain clear IT documentation, user guides, and troubleshooting notes to support efficiency and continuous improvement Stakeholder communication: Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and TT2 standards, explaining solutions clearly and patiently to both technical and non-technical users

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:

TT2 is a UK-based transport infrastructure company responsible for operating and maintaining the Tyne Tunnels, a key road link under the River Tyne. The company manages tolling, traffic flow, safety, and ongoing maintenance to ensure the tunnels run efficiently and reliably.

Working Hours :
Days and shifts to be confirmed.

Skills:
Attention to detail,Organisation skills,Problem solving skills,Analytical skills