Service Advisor

An opportunity has arisen for a Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support. As a Service Advisor, you will act as the key link between customers and the workshop, combining service reception duties with parts coordination in a fast-paced setting. This role offers a competitive salary plus performance based OTE and benefits. You will be responsible for ? Acting as the first point of contact for aftersales customers, managing enquiries from booking through to vehicle collection ? Providing clear and accurate updates by translating technical workshop information into customer-friendly communication ? Delivering a high standard of customer care across telephone and face-to-face interactions ? Advising on and promoting suitable additional services and products with integrity ? Managing parts enquiries, sourcing components using manufacturer systems and ensuring correct identification ? Maintaining stock control, processing orders, deliveries, returns, and core parts efficiently ? Supporting workshop operations by ensuring timely availability of required parts ? Working collaboratively with colleagues to ensure a smooth and efficient aftersales process What we are looking for ? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role. ? Prior experience within a franchised dealership environment ? Familiarity with dealer management systems or similar automotive platforms ? Strong organisational skills with the ability to multitask effectively ? A proactive and customer-focused approach ? Full UK driving licence What's on offer ? Competitive salary ? Performance-related bonus structure ? 25 days holiday plus bank holidays ? Workplace pension scheme ? Refer a friend rewards ? Ongoing manufacturer-led training and development opportunitie