Senior Service Architect

Job Title: Senior Service Architect Location:- Hampshire + Remote Salary:- £70-90k + Bens Overview: We’re seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to shape scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you’ll drive service development, support key client engagements, and influence internal roadmaps. Key Responsibilities: Service Design & Strategy • Design and define managed services for UC, AV/VC, and digital signage. • Translate customer and market needs into scalable service models (SLAs, processes, HLDs, SOWs). • Ensure alignment with ITIL and operational best practices. Commercial & Client Engagement • Support sales with solution design, proposals, and financial models. • Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments. • Present strategies to stakeholders, including C-level clients. Consulting & Delivery • Lead client workshops, audits, and transformation roadmaps. • Collaborate across product, delivery, and engineering teams to ensure successful implementation. • Mentor internal teams and contribute to enablement and knowledge sharing. Skills & Experience Required: • Strong expertise in UC, AV/VC, digital signage (e.g., Microsoft Teams, Zoom, Cisco, Crestron, Appspace, Utelogy). • Deep understanding of managed services models, ITIL frameworks, and hybrid/cloud environments. • 10+ years in service/technical architecture, with 5+ in UC/AV/Managed Services. • Proven consulting experience and ability to influence technical and business stakeholders. Preferred Qualifications: • Degree in Engineering, Networking, or related field. • Certifications: ITIL, CTS, Microsoft 365, Cisco • Experience supporting global clients and services. @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk