Account Manager

ACCOUNT MANAGER – CREWE - £28000 - £38000 (DOE) + EXCELLENT BENEFITS

Due to continued success and constant growth, we are looking an experienced Account Manager to join our award-winning web & software design company based in Crewe.

COMPANY BACKGROUND

Our client truly understands that their employees are their biggest asset and recognises that everyone is a key factor to the companies’ continued success. This is an excellent chance to build a rewarding career at a company that develops cutting-edge web and software applications for businesses of all shapes and sizes, from small businesses to multinational brands operating across a diverse range of industries including automotive, environmental, film, finance, healthcare, retail, sport, tourism, transport, and travel. One of the great things about this role is the variety the team enjoys – there usually over 50 projects at any given time

ACCOUNT MANAGER JOB PURPOSE

Working with a diverse range of clients, you will be responsible for a portfolio of new and existing customers. Co-ordinating the delivery of new web and software projects and the maintenance of existing solutions.

ACCOUNT MANAGER DUTIES

• Plan project timelines, schedule internal resources, ensure that resources are on track to complete tasks and ensure they have the information & support they need to work effectively.

• Understand the specific needs of the clients you manage and adapt your communication style and project plans accordingly.

• Track project costs ensuring that the project remains within the initial estimates.

• Hold meetings with internal development and testing resources to ensure that resources are aware of their priorities.

• Help to mitigate potential blockers and resolve issues calmly and efficiently.

• Apply firm but fair judgement in sensitive situations, including changes to budget.

• Hold update calls/video calls with clients to advise on the progress of tasks.

• Keep internal departments updated on the progress of projects, raising any concerns and providing ideas to resolve issues.

• Help clients stay up-to-date with the latest advances in digital by effectively communicating software upgrades and best practices.

• Maximise account revenue by spotting opportunities for further design and development work and upselling CSI’s other services.

• Ensure that retainer clients are using their contracted hours effectively.

• Attend face-to-face meetings with clients, when required.

• Share ideas to help improve the efficiency of the department and the wider business, and facilitate the implementation of new processes.

• Support the sales process by identifying potential opportunities within existing accounts and promoting new services and solutions to clients.

ACCOUNT MANAGER ESSENTIAL REQUIREMENTS

• Excellent organisational skills with the ability to juggle multiple priorities.

• The confidence and composure to handle busy clients who can be demanding, have varying needs, expectations, and technical knowledge.

• Strong people skills, and excellent communication - both verbal and written - with the ability to understand technical lingo, and articulate technical ideas to non-technical audiences.

• A proactive mindset with a keen eye for commercial opportunities.

• A background in sales or client management would be very beneficial.

• Any prior experience in account management or sales, particularly in a software house or digital agency, is a plus but not essential. 

• A willingness to learn and adapt as part of a dynamic team.

ACCOUNT MANAGER DESIRABLE REQUIREMENTS

• Experience with project management and communication tools such as JIRA, Slack, Microsoft Project, and Excel.

• Experience using CMS platforms (e.g., Contentful, Umbraco, or WordPress).

• The ability to demonstrate general web knowledge, including an understanding of how websites and web applications work.

• Degree educated.

ACCOUNT MANAGER PACKAGE 

• Working Monday to Friday 8am-4.30pm 

• £28000 - £38,000 dependent on experience

• 28 days holiday including Bank holidays – increasing with length of service

• Employee of the month reward

• On site parking

• Company events

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In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

ACCOUNT MANAGER – CREWE - £28000 - £38000 (DOE) + EXCELLENT BENEFITS