The RoleReporting into the Delivery Director, the Account administrator is responsible for a wide range of tasks and deliverables, overseeing the organisation and administrative support of the project team/s and assisting the Programme Managers.
You will be liaising with clients and monitoring the process of project pipelines.
Your tasks: Project Pipeline:• Organising and updating project pipeline with status, commentary and fee estimator as pipeline moves through the process.
• Regular reviews with Project Managers to update and highlight any dormant project pipelines that need investigation.• Regular reporting to Programme Manager to enable resource and planning decisions.
Project Proposals:• Identifying and generating proposals with project team assistance and input.• Updating CMAP and fee estimator.• Review proposals with client on a monthly basis and/or at the project need.• Partnership Meetings:• Overseeing client partnership meetings.• Collating and reviewing monthly updates from project teams.• Review partnership meetings with Programme Manager• Tracking actions and outcomes from partnership meetings.
Account Management:• Collation, actioning and follow-up of any client feedback.• CRM maintenance and contacts.• Compliance with MSA, relating to offers, rates, and other business.• Coordinating responses to maintain required client accreditation services (eg SafeContractor, Achilles, Fieldglass, etc).
In addition to the above, your role will include document management of orders and invoices, reporting on KPIs and booking travel for colleagues.
What do we offer?You will be joining a busy and friendly team of professional Engineers, within a fast-paced and growing organisation.
Our colleagues are given autonomy and scope to add value to their team, as well as the following benefits;• 25 days annual leave plus bank holidays• Annual bonus related to company profits• Flexible working hours• Free onsite parking• Professional institute membership fees paid for• Employee discounts scheme• Real potential for growth through training and additional role responsibilities
What are we looking for:• Strong I.T skills, Microsoft Office inc.
Teams, SharePoint, Word, PowerPoint, Visio etc., and any other project software packages such as MS Project, CMAP and Power BI, excellent Excel and data analytical skills.• Previous client-facing / customer service from within an office environment.• Experience of working with project teams.• Experience of coordinating multiple concurrent projects.• Able to interpret business and finance information for management purposes.
Behavioural Competencies:• Professional Client Focus – understands and supports both internal and external clients.• Deliver Results & Improve Performance – contributes to process and system improvements to drive results.• Teamwork and Collaboration – collaborates using initiative to work with others positively.
Always respects and maintains confidentiality.
• Proactive, solutions orientated, calm under pressure.• Effective Communication – excellent communication skills both written and verbal.• Lead with Character – ability to work alone, work to deadlines in a calm manner.• Commercial Awareness – financial project control skills an advantage.• Clear, effective and professional communication standards.
Personal Attributes:• An organised approach and excellent time management skills.• Accuracy and attention to detail – takes pride in quality of work.• The ability to use your own initiative, and work well as a team.• Accountable and responsible.
Qualifications and Additional Requirements:• GCSE Maths and English Grade C or above/equivalent – essential.• Qualification or a minimum of 3 years experience in project control or coordination.• Holder of a UK Driving license – desirable.• Currently eligible to work in the UK with no proven convictions.
A full job description is available on request and to those shortlisted for interview
Recruitment Agencies please note: we do not engage with unsolicited approaches
JOB REF: HR_Account Admin_R1
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