Customer Support Apprentice

During the first 6 months of the learning process post training, you will be assigned a mentor. We’ll also support you further so you can learn from experienced professionals on-the-job and receive dedicated support to help you develop your knowledge and succeed. You’ll remain in your apprentice training group throughout this period, which will give you the opportunity to make friends and build on your experience together. We’re passionate about enabling colleagues to be themselves at work and develop a great career. We support and encourage you to forge relationships with professional contacts, colleagues and most importantly our millions of customers, ensuring that they remain at the heart of why we’re here.

Day to day, you’ll be involved in:

Speaking to our customers to deliver a structured solution with confidence Demonstrate and deliver exceptional problem-solving and troubleshooting skills Ability to ask the right questions to gain an understanding of the customer's business Generate leads for our sales department by recommending alternative product/services that could save the customer money and time. Think on your feet and quickly research to find an answer to the customer query.

Training Outcome:

Depending on the circumstances of the business, upon completion of the apprenticeship programme there could be a potential position of employment available.

Employer Description:

At Sage, innovation starts with our people. With over 13,000 colleagues across 40 locations worldwide, supporting over 2 million customers, we’re united by a shared purpose: to transform the way millions of businesses work. As a global leader in AI, finance and HR software, we harness cutting-edge technology and forward-thinking ideas to simplify complexity and drive progress. At Sage, you’ll join a high achieving culture that values creativity, collaboration, and continuous learning—because together, we’re shaping the future of business software.

Working Hours :
Monday - Friday. Hours TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Initiative,Patience