Customer Experience Apprentice

Act as the first point of contact for customers, managing telephone calls, emails and online enquiries in a professional, friendly and solution-focused manner Process customer orders accurately across in-store and online sales channels, including the company website and EPOS system Liaise with suppliers to confirm product availability and delivery times, keeping customers and colleagues informed of updates Deliver a welcoming front-of-house experience, handling face-to-face customer sales confidently and efficiently Support customer service administration, including price checks, stock monitoring, goods-in processing and ordering Provide flexible support to the wider team, helping ensure smooth day-to-day operations Prepare and cook products for sale to meet customer demand, maintaining high presentation standards Serve customers at the counter, including slicing, weighing and preparing cheese and cured meat products, while developing strong product knowledge

Training Outcome:
Full-time position for the right candidate

Employer Description:

Broad Bean originally opened its doors just over 40 years ago, and although the business has changed hands over the years, it has always remained a family business and maintained the idea of selling good food to the people of Ludlow and visitors alike.

Working Hours :
Shift-pattern, 8 hours per day between 9.00am - 5.00pm each day

Skills:
Communication skills,IT skills,Customer care skills,Team working