Advanced Business Administration Apprenticeship

Your work activities will focus on some of the following key areas:

Investigating, responding and co-ordinating formal complaints and enquiries.Liaising with our waste services provider to provide resolutions to customer enquiries Mailbox management and dealing with Councillor enquiries Providing support functions to other areas of the team, including contract management activities such as minute taking of contractual meetings Supporting/Escalation point for our Customer Services Centre & Corporate Business Support Teams Working with council systems such as Abavus (Customer Relationship Manager software) and I-Casework (Complaints)

Training:

Alongside your day-to-day role, you will study to achieve the Level 3 apprenticeship throughout the duration of your time with us. For this, we’ll give you time off during your working week for study and assessments, which means no evening or weekend study is required.

Training Outcome:

Our apprenticeship roles are on a fixed term contract for the duration of the apprenticeship. Level 3 is usually for about 18 months.

We cannot guarantee a permanent position following completion of the apprenticeship, however this is a great opportunity to develop knowledge of business administration functions of waste services which will provide skills for future employment opportunities.

Employer Description:

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

www.buckinghamshire.gov.uk (opens in new tab)

Company Benefits
 

Paid holiday package
Pension scheme
50% off of Arriva bus travel
A range of restaurant, shop & gym discounts
You can apply for a TOTEM Card (formerly called the NUS Extra card)

Working Hours :
Monday to Friday 9.00am- 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Initiative,Non judgemental