Paralegal

Join Our CICA Team as a Paralegal – Abuse Compensation Claims – Make a Real Difference!

Salary: Dependent on experience

Monday to Friday – Full Time, permanent

Leeds LS8 2AL – office based – free parking

Are you an organised and proactive Paralegal looking to take the next step in your career? Do you thrive in a fast-paced environment where attention to detail and excellent client service are key? If so, we have an exciting opportunity for you!

Our well-established and highly respected and award-winning solicitors’ firm is seeking an Abuse Compensation Claims Paralegal to provide vital support to our dedicated team. You will work to provide a high level of support tothe Team to enable them to efficiently progresstheir client cases.

If you’re looking for a varied, interesting role in a supportive team where you can contribute to truly make a difference in people’s lives, we’d love to hear from you!

When applying, please include a cover letter.

Main responsibilities

To support the Criminal Injury Compensation Claims department to efficiently and effectively progress, conclude and maximise the compensation awards in Scheme Abuse claims. There is scope in the role for progression by building knowledge and experience.

The role is primarily an administrative role involving a high-level of case management work. It will include:

Maintain a high standard of client care for both new and existing clients to ensure repeat business and recommendations.Accurately obtaining client information and claim details. Handling new and existing matters from the outset to completion.Setting up files and opening new cases on the case management systemCommunicating internally with CICA team, support staff and finance department and externally with clients, abuse schemes and other third parties.Using the case management calendar system to plan and prioritise case and file management so deadlines are met, and compensation maximised.Updating the case management systemFile maintenance of routine correspondence and telephone calls, legal drafting and ensuring full compliance with Abuse schemes.To adhere to the firm’s financial policies of billing and invoicingFile closure and archivingTo train and develop relevant knowledge, techniques and skillsTo assist in providing holiday cover for colleagues in CICA departmentAny additional duties that may be required to assist the running of the practice.

 

Person Specification

Essential Criteria Required

Experience

Experience of working in a client/customer facing or customer service roleExperience communicating to clients or third parties on the telephone and by emailExperience in an office settingExperience using databases and computer management systems and Microsoft office (word, excel, outlook)Experience with file handling

Skills

Excellent organisation and time management skills to effectively manage conflicting prioritiesExcellent communicator who is able to politely take lead in a conversationCapable of using diplomacy, tact and sensitivity when dealing with othersGood English language skillsExcellent team player who can get on with othersAbility to handle sensitive informationAbility to work autonomouslyGood information technology skills - must be adept in use of MS Office, particularly Word and Outlook, and ideally case management systems to a basic level, internet and email.Possess commercial awareness

Behavioural characteristics

Taking ownership for informed decisions and delivering quality outcomesAbility to use initiative and be pro-active in their work.Commitment to continuous improvement and providing a high-quality serviceAbility to inspire and motivate self and colleaguesHigh degree of personal integrity and commitment to fairness, diversity and equalityGenuine willingness and desire to progress themselves and the department/business they work within

Desirable Skills Required

Experience

Experience working in an office setting, preferably in a Law firm

Interested?  If you feel that you possess the relevant skills and experience for this position, then please send your cv by return.

 

INDLS

 

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