Credit Control Apprentice

Key responsibilities include:

Processing debt collections for loan defaults in line with company procedures Handling inbound and outbound calls relating to member accounts Resolving complex payment issues with a focus on effective solutions Managing and monitoring ongoing payment plans Completing loan reschedules where appropriate Carrying out administrative tasks within the Credit Control team Setting up and managing direct debits, including addressing any payment failures Responding to member enquiries promptly and meeting service expectations Providing tailored support to vulnerable members to ensure positive outcomes Generating and reviewing reports to confirm the accuracy and completeness of member account information

Personal Specification:

High standard of verbal and written communication skills Confident in dealing with members by phone, in writing and in person Confident in dealing with vulnerabilities over the phone Organise and prioritise own workload   Ability to give each task the right attention to detail Pro-active in delivering high levels of Customer Service

This role will be supported by the Business Administration Level 3 Apprenticeship qualification delivered by Starting Off.

Training:
Level 3 Business Administration Remote training delivery Onefile VLE 6 hours of dedicated training time every week

Training Outcome:
Permanent position on completion of the apprenticeship

Employer Description:

Our client is one of the largest Credit Unions in the UK, with over 34,000 members. They specialise in working with businesses to help their employees save money with different saving accounts available, as well as offering loans.

Working Hours :
Monday - Friday, 09:00 - 17:00 and 1 Saturday a month, 09:00 - 13:00

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills