Apprentice Parts and Customer Service Advisor

The comprehensive apprenticeship programme provides you with an exciting and challenging opportunity. Through extensive training, you will build up your confidence and gain valuable work experience whilst undertaking the role. You will be working with a hardworking and friendly team.

What will you be undertaking at work:

Duties will include:

Working with customers to meet their requirements and giving advice on additional parts and services Matching orders against stock items and sourcing parts, while offering competitive prices Working as a team and independently to reach set goals Adding stock to shelves Communicating with external customers, e.g. delivery drivers etc Sourcing products from the warehouse that are required for the manufacturing team Checking in/out stock and entering this information accurately on to the system Assisting loading & unloading vans when required Ordering stock as required Delivering high levels of customer service in a friendly and professional way Using product knowledge to support other departments’ requirements Answering the telephone in the warehouse Liaising with internal departments General portage duties including moving boxes and general housekeeping Taking reasonable care of your own and other people’s health, safety and welfare and reporting any situation which may pose a serious or imminent threat to the well-being of yourself or of any other person Delivering fantastic customer service while remaining efficient and focused on your tasks Incoming and outgoing call handling, face-to-face transactions, and IT-based communications Managing goods in and out within the warehouse/parts distribution centre Working with suppliers, placing orders or returns and processing paperwork accurately Working to a high level of customer service at all times and remaining courteous and polite to customers

General administrative duties

Using Microsoft Packages, in particular Word, Excel, Word and Outlook Answering the telephone in a professional manner and dealing with enquiries Inputting data onto internal systems with a high level of accuracy Assisting all members of the team as and when required Dealing with requests for information

This post may close early if sufficient interest is received.

Training:

The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge:

Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility Customer experience Product and service knowledge

Skills:

Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge

Behaviours/Attitude:

Developing self Being open to feedback Team working Equality – treating all customers as individuals Presentation – dress code, professional language “Right first time”

You will complete an End Point Assessment. This will involve the following:

Showcase/portfolio Interview Practical observation Professional discussion

Functional Skills: Level 1 and then Level 2 in maths and English, if required.

You are given time off, one day per week, to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

Training Outcome:

Opportunity for a full-time position following successful completion of work and apprenticeship targets.

Employer Description:

Perrys Motor Sales Ltd Willow Lane, Huddersfield, HD1 6EB Parts distribution – In 1908, Harold Perry founded a business selling motor accessories, and in 1912 was appointed as Ford’s main dealer for London. Perry’s expanded into other areas over the years and even acquired a tractor dealership in the 1940s. It was 1982 that we branched out from Ford into other franchises, starting with Vauxhall. This expansion into other vehicle brands and locations continued through to the end of the millennium and laid the foundations for the 51 dealerships and 30 locations you’ll find us at today. The pioneering launch of perrys.co.uk website in 1998 was one of our most significant milestones, the first dealer group to venture online.

Working Hours :
Monday to Friday and Saturday morning. Times to be confirmed. Due to the working hours being 42.5 per week, the candidate must be aged 18 or over.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Physical fitness,EXCELLENT TIMEKEEPING,EXCELLENT ATTENDANCE