Trade Supplier Apprentice

Key Responsibilities

1. Online Sales & Customer Support

Respond to customer enquiries received through email, website forms, live chat, and social platforms. Provide product information, pricing, availability, and order updates. Convert inbound leads into sales opportunities through effective communication.

2. Order Processing & Administration

Process online orders accurately within the CRM/ERP system. Coordinate with warehouse, logistics, and finance teams to ensure timely delivery and invoicing. Track order status and proactively resolve delays or issues.

3. Digital Catalogue & Content Management

Maintain accurate product listings, pricing, descriptions, and images on e-commerce platforms. Support promotional updates, discount campaigns, and seasonal product changes. Ensure data consistency across all digital channels.

4. Sales Reporting & Analytics

Prepare daily, weekly, and monthly sales reports. Monitor KPIs such as conversion rates, order volumes, and customer satisfaction. Identify trends and opportunities to improve online sales performance.

5. Internal Coordination

Work closely with marketing to support online campaigns and product launches. Liaise with the sales team to share customer insights and lead information. Support management with administrative tasks and project coordination.

Training:

Training will take place on-site at Optiproducts Ltd, 110, 114 High St, Bloxwich, Walsall WS3 2DG.

Training Outcome:

A Trade Supplier Apprenticeship (typically Level 2) serves as a foundation for a long-term career in the merchandising, construction, and industrial supply sectors. It equips individuals with both warehouse logistics and trade counter customer service skills.

Employer Description:

Optiproducts LTD, offers a vast product range, including huge savings on Bikes, Cycling Accessories, Roof Bars, Roof Racks, Bike Carriers, Car Ramps, Car Mats, household goods and many more products

Working Hours :
Monday to Friday 9am to 5pm. No weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience