Level 3 IT Solutions Technician Apprentice - HA1

Your responsibilities may include:

Providing technical support for hardware and software issues Assisting with network setup, maintenance, and troubleshooting Responding to user queries and resolving IT-related problems Supporting system updates, security checks, and routine maintenance Supporting day-to-day operations Working alongside experienced staff Participating in ongoing training and development

Training:

During your apprenticeship, you will:

Receive regular training from Excellence Solutions Limited Complete at least 20% off-the-job training Study the Level 3 IT Solutions Technician Apprenticeship Gain hands-on experience in a real working environment

Training Outcome:
After successfully completing the Level 3 IT Solutions Technician apprenticeship, the apprentice will typically progress into roles such as IT Support Technician, Service Desk Analyst, or Desktop Support Engineer. With further experience and development, there are opportunities to advance into more specialised or senior roles, including Systems Administrator, Network Engineer, Cloud Support Engineer, or Cybersecurity Analyst. The apprentice may also choose to continue their professional development through higher-level apprenticeships (such as Level 4 or Level 5 programmes) or industry-recognised certifications, supporting long-term career progression within the IT sector.

Employer Description:

Our partner is a UK-based technology company delivering innovative digital solutions to businesses of all sizes. They specialise in software development, web design, and IT consulting, helping organisations improve efficiency, strengthen their digital presence, and achieve sustainable growth. The apprentice will join a supportive and collaborative environment focused on quality, innovation, and continuous learning.

Working Hours :
Full-time, 30 hours per week. Working days: 4 days (shifts to be confirmed).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Logical,Team working,Initiative