Customer Service Advisor Apprenticeship

As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:

Assist customers in scheduling service appointments, providing information on available services, and answering enquiries Greet customers in a professional and courteous manner, ensuring a positive service experience Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers Coordinate with the parts department to ensure timely availability of required components for service appointments Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness

Training:
The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification (Customer Service Practitioner Level 2) All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Daventry Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified Further details will be made available at a later date

Training Outcome:

There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.

Employer Description:

Haynes can trace its origins to 1790 when the business was founded as an ironmongery and general store in the Edgware Road, London (now the site of the Metropole Hotel). In 1832 William Haynes took the two or three-day journey to Maidstone and went into partnership with John Gurney who had acquired an ironmongery business in 1817 on the corner of Week Street and Kings Street in Maidstone, which had been known to be trading there since 1771.

The Gurney and Haynes partnership continued until 1856 when John Gurney retired from the business and William Haynes bought his shares and took control. In 1857 William Haynes took into the business his eldest son, William Haynes, and traded in the name of Haynes & Son until 1863 when George Haynes, the second son, joined as a partner and it became Haynes & Sons. From the records that remain, the business expanded under the management of the father and his two sons, serving a large area of Mid and West Kent and part of East Sussex.

Working Hours :
Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements (to be confirmed).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience