Technical Support Apprentice

The technical support department within FPS Air Compressors is the pivotal department within the organisation. We assist customers with technical enquiries, remote fault-finding, repairs, and diagnosis on machines. The apprenticeship that we offer will provide an interesting dynamic role where no two days are ever the same.

Great mix of practical and office-based work. Hands-on electrical & mechanical works. A very interesting industry, Compressed Air is used by so many different industries. Internal training & support by the best individuals in the industry.

The day-to-day tasks within the role include

Learn the basic principles of compressed air, and how air compressors operate. Assist with day-to-day hands-on workshop activity, with electrical & mechanical repairs. Assist when able with technical support phone calls, email & administration. Assist with updating the technical support library with documents, manuals etc. Assist with visits to customer sites to undertake routine services, and repairs 

Training:

Delivery model:

Work-based training with your employer. Day release during term time (approximately 2 days a week for 1 year). Regular meetings with your training coordinator to monitor progress and well-being. Apprentices will need to complete a minimum of 300 hours of off-the-job training during their apprenticeship.

Qualifications included:

Level 2 Diploma in Engineering Operations (Skills). Level 2 Certificate in Engineering Operations (Knowledge). Level 2 Engineering Operative Apprenticeship.

End Point Assessment:

Practical assessment. Professional discussion.

Training Outcome:

Upon successful completion of the apprenticeship, the candidate will have the option to become a full-time employee within the organisation as a Technical Support Engineer and progress to the Level 3.

Employer Description:

FNA has been professionally and passionately designing, developing and manufacturing the very best in compressed air for over 70 years, guaranteeing our customers quality, reliability and service.

We work with a wide range of clients from industrial, automotive, food, medical and professional sectors.

Our office is situated in a rural-ish location, so candidates will need own transport due to irregular bus service. Our office is located on the 1st floor and there is a lift in the building. 

 

Working Hours :
Monday – Thursday 08:30 – 17:00. Friday 08:30 – 16:30.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Practical skills,Thirst for knowledge,Excellent work ethic