Air Import Gateway Specialist

Role: Import Gateway Specialist – Airfreight
Location: Hounslow (TW4)
Contract: Ongoing Temporary
Hours: Monday to Friday, 9:00am – 6:00pm (40 hours per week)
Pay Rate: £13.80 per hour
About the Role
Centric Talent is currently recruiting for a skilled Air Import Gateway Operator to join our client’s team at their busy air operations centre in Hounslow. This is a fantastic opportunity to work within a fast-paced, global logistics environment.
Our client is a leading provider of supply chain solutions, operating in over 170 countries with more than 110,000 employees across 1,300 locations worldwide. They are committed to becoming a Top 5 global 3PL and place great value on empowering their people to deliver outstanding service.
Role Purpose
As an Import Gateway Specialist, you will manage all aspects of airfreight import operations, ensuring shipments are handled efficiently, compliantly, and cost-effectively. You will work closely with airlines, customs authorities, and internal teams to deliver a high standard of service to customers.
Key Responsibilities
Import Documentation & Compliance
Review and process import documentation, including Air Waybills, invoices, packing lists, and permitsPrepare and create ETSF records using the Descartes systemShipment Coordination
Monitor inbound shipments and arrange transfersEnsure timely delivery and update shipment statuses accurately in internal systemsStakeholder Communication
Liaise with airlines, ground handlers, customs brokers, and internal departmentsProvide proactive updates to customers and resolve any operational issues efficientlyCost & Data Management
Record shipment costs and verify invoices for accuracyMaintain accurate records using systems such as CargoWiseQuality & Continuous Improvement
Carry out checks on cargo labelling and documentationIdentify opportunities to improve processes, efficiency, and complianceSkills & Experience Required
Previous experience in air imports/exports or a similar logistics role (preferred)Strong administrative and organisational skillsExcellent communication skillsProficiency in Microsoft Office applicationsAbility to work effectively in a fast-paced environmentStrong customer service focus