Admin Manager - £27,000 - £30,000 / annum

ID - 1883

Position: Admin Manager

Salary: £27,000 - £30,000 per annum

Benefits:

Comprehensive induction programmeOngoing training and development, the opportunity to build a careerWorkplace pensionEmployee discount scheme (Blue Light Card)Free DBSFree on-site parking

Shift Pattern: Fulltime Days, 40-hour a week

Location: Bury St Edmunds IP33

Job Purpose

To manage and oversee all administrative, clerical, and office functions within the nursing home, ensuring efficient day-to-day operations, accurate record-keeping, and full compliance with CQC, GDPR, and company policies. The Admin Manager plays a key role in supporting clinical and management teams, enabling safe, well-led, and effective care delivery.

Key ResponsibilitiesAdministrative & Office Management

Oversee the daily administrative operations of the nursing homeManage reception, enquiries, calls, correspondence, and visitor logsEnsure efficient filing systems (paper and electronic) are maintainedCoordinate office supplies, stationery, and admin resources

Compliance, Records & Governance

Maintain accurate resident records, staff files, and compliance documentationEnsure records are inspection-ready and meet CQC and local authority requirementsSupport audits, inspections, and information requestsEnsure compliance with GDPR, data protection, and confidentiality standards

HR & Staffing Administration

Manage staff personnel files, right-to-work checks, DBS documentation, and training recordsSupport recruitment processes including adverts, interview coordination, and onboardingMonitor mandatory training, appraisals, and supervision recordsLiaise with payroll regarding starters, leavers, absences, and rota changes

Finance & Invoicing Support

Process invoices, purchase orders, and expense claimsSupport fee administration, resident contracts, and funding documentationLiaise with local authorities, CCGs/ICBs, and finance teams as requiredMonitor petty cash and basic financial records in line with policy

Communication & Stakeholder Liaison

Act as the first point of contact for families, professionals, and visitorsCommunicate professionally with GPs, local authorities, commissioners, and suppliersSupport the Registered Manager with reports, letters, and meeting documentation

Operational Support

Assist the Registered Manager with rota administration and staffing coordinationSupport complaints handling, incident documentation, and action trackingContribute to quality assurance, service improvement, and policy implementation

Qualifications & Experience

Previous experience in an administrative or office management roleExperience within a healthcare, nursing home, or social care setting (desirable)Strong working knowledge of Microsoft Office and care management systemsUnderstanding of CQC standards, GDPR, and compliance processes (desirable)

Key Skills & Competencies

Excellent organisational and time-management skillsHigh level of attention to detail and accuracyProfessional communication and interpersonal skillsAbility to handle confidential information appropriatelyProactive, reliable, and able to work independently