Support Worker - Learning Disability

Key Responsibilities

1. Quality of Service

To maintain a high level of quality in service provision by:

Meeting agreed quality standards, outcomes, and performance expectations Participating in and utilising management information and data collection systems Contributing to continuous service improvement initiatives Ensuring support is delivered in a consistent, person‑centred, and non‑judgemental manner 2. Health, Safety & Risk Management

To ensure a safe working environment for self, colleagues, and service users by:

Maintaining good standards of housekeeping Following all health and safety procedures and risk assessments Reporting hazards, incidents, and near misses in line with organisational policy Supporting positive risk‑taking where appropriate 3. Compliance

To ensure compliance with all internal and external standards and codes of conduct by:

Meeting all relevant regulatory and statutory requirements Complying with Turning Point’s Code of Conduct, policies, and procedures Adhering to safeguarding and Protection of Vulnerable Adults (POVA) guidelines 4. Moving and Handling

To enable individuals’ mobility safely and effectively, including:

Moving and handling transfers in line with training and risk assessments Pushing wheelchairs and assisting with walking aids Supporting individuals to use public transport Driving shared transport where required Working in partnership with professionals such as physiotherapists and occupational therapists Checking and maintaining equipment (e.g. wheelchair cushions and aids) 5. Person‑Centred Support & Engagement Providing personal and intimate care with dignity and respect Supporting individuals with daily living activities and community access Displaying a caring, empathetic, and respectful approach Managing incidents of verbal and physical aggression in a calm and professional manner Adapting working practices to a changing and sometimes challenging environment

Skills, Knowledge & Attributes

Essential Excellent customer service skills Flexible approach to service delivery Comfortable providing personal and intimate care Caring, empathetic, and patient approach Ability to undertake moving and handling following training Understanding of person‑centred approaches to support Awareness of learning disability issues Awareness of relevant legislation and policy (e.g. Valuing People) Understanding of safeguarding and protection of vulnerable adults Proven ability to manage challenging behaviour, including verbal and violent aggression Desirable Experience working with people with learning disabilities Knowledge of positive behaviour support principles

Qualifications & Experience

Essential

Previous experience in the care profession or a clear commitment to working within social care Willingness to work towards a relevant vocational qualification (e.g. NVQ/QCF Level 2 or 3 in Health & Social Care) Desirable NVQ/QCF Level 2 or 3 in Health & Social Care (or equivalent)