Office Support Apprentice

Answering the phone Responding to all sales emails Liaise with suppliers on deliveries Order materials Create and update job files Liaise with customers re quotations and upcoming work Collate time sheets to provide to payroll Oversee and collate delivery dates Update dynamic delivery board Follow up quotations over the phone Book in surveys

Training:

Your training plan

As part of the recruitment process, the successful applicant will be invited to complete a work trial prior to the start of the apprenticeship.

This provides an opportunity for the applicant to demonstrate their suitability for the role and to gain an insight into the working environment.

Once completed the applicant will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship.

If you have not achieved a GCSE grade 4 (C) in English and maths or equivalents, you will be required to complete Functional Skills Level 2 in English and maths.

As part of the Level 2 Customer Service apprenticeship standard, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence.

End-Point Assessment (EPA):

At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard.

This includes:

Knowledge Test Professional Discussion Project Presentation

Training Outcome:

You will be working for a small company, and you will be an essential part of the team. Once established, there are a number of apprenticeships to support your career growth, and the company is open to creating suitable opportunities for this.

Employer Description:

Newglaze is a trusted glazing specialist with extensive experience delivering high-quality window, door and curtain walling solutions across domestic and commercial projects. 

Working Hours :
Monday - Friday 8.30am to 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Patience