Apprentice Medical Receptionist

To provide a high standard of patient service To have thorough knowledge of practice procedures and to work in accordance of written protocols Provide general assistance to the practice team in both clinical and non-clinical  Project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare they require Resolve queries/problems from patients, clinicians and associated staff Deal with external agencies such as other practices, secondary care and 3rd party organisations To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff Undertake all clerical, reception and administration duties applicable to the medical practice

Training:

The successful candidate will complete the Level 2 Customer Service Apprenticeship Standard. This will be delivered in the workplace, with a tutor visiting once a month. The only times you would be required to attend college would be for induction, and if you have any maths and English functional skills to complete. Maths and English classes would be weekly until the exams are passed. If you hold either GCSE grade 4 or above, or a level 2 in maths and English, you will not be required to do these again. 

Training Outcome:

Progression onto the next level of qualification and the possibility of full-time employment.

Employer Description:

East Durham Medical Group is situated in the beautiful coastal area of County Durham. The Practice works from 6 sites across the region. We are a very successful, high achieving, PMS training practice with a patient list of over 18 500 patients.

We are an extremely forward thinking Practice and our core values include Caring, Commitment, Consistency and Celebrating success. We work to make a difference by providing the highest quality patient-centred care in an honest supportive environment that is realistic, sustainable and rewarding, and which values patients and staff.

We offer great team working and friendship, competitive rates of pay and access to the NHS pension scheme.

Working Hours :
Monday to Friday, 40 hours per week (Hours to be agreed at interview).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience