Customer Service/Business Administration Apprentice

Whilst experiencing reception, operator training, operations and fleet services tasks will include:

Telephone calls Emails Dealing with visitors Distributing post Taking training enquiries and following through to booking and invoicing Booking trainers & contractors Registering delegates and producing certificates Assisting with health & safety checks Goods in support & goods return management Equipment service and thorough examination planning Chasing & producing quotes Assisting the team with sales paperwork & e-filing Hire enquiries & transport Supporting the accounts function

During the initial 12 months of training, we aim to identify a role which suits both the candidate and HFT requirements.

Training:

Formal training is delivered at HWGTA, located Holmer Road, Hereford HR4 9SX.

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote. 

Additional training for functional skills in English and maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your  Customer Service Level 2 qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

Training Outcome:

If starting on Customer Service 2 – progress to Business Administration 3.  Dependent on role at end of apprenticeship

Employer Description:

HFT Forklifts is a family run business that has been operating for over 40 years within the material handling sector.  When it comes to forklift trucks and material handling equipment – HFT sells, hires, services and maintains it, we provide 24 hour breakdown cover, provide operator and instructor training as well as having a catalogue of over 15,000 warehouse products.

Working Hours :
Monday to Friday 8.00am to 16.30pm including half hour unpaid lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative