Digital Support Technician Level 3 Apprenticeship

Installing software onto laptops and desktops Preparing USB sticks with course‑specific software packages Emailing students with software links, keys, and activation instructions Upgrading RAM / HDDs / SSDs Rebuilding laptops if required Handling inbound and outbound calls QA checks of full builds before dispatch Working to department KPIs Imaging customer equipment following predefined scripts Picking and packing orders for quick, accurate dispatch Logging and resolving technical issues in the in‑house system Hardware upgrades

Training Outcome:

Progression for the right candidate.

Employer Description:

The eQuality Solutions Group (eQS) aims to make the world a more inclusive place by removing barriers to education, work, and life.
Invate was founded from a desire to improve support for DSA students and has grown to become one of the largest AT equipment and training providers in the UK.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working