Business Administration Reception Apprentice

Meeting and greeting patients Answering telephones promptly and directing calls where necessary To run the appointment system effectively Removal and filing of patient medical records Admin tasks such as registration of patients, change of address, etc. Processing prescriptions Taking requests for home visits and medical advice Dealing with patient queries Opening and closing of the surgery Setting/restoring the telephone system Sorting incoming post and taking post to the Post Office Ensuring patient waiting areas are tidy and ventilated Keeping notices and signs tidy and up to date Ensuring all essential tasks are complete and handing over non-urgent tasks properly before leaving Helping to cover colleagues' absences where necessary Any other duties deemed relevant to this post

Training:

Level 3 Business Administrator Apprenticeship Standard:

Full on-the-job and off-the-job training will be delivered supported by our Training Provider- Davidson Training UK Ltd All training will be carried out within the workplace during working hours Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent) Full training will be given, leading to a recognised Business Administrator Apprenticeship Standard

Training Outcome:
Full-time position potentially being offered to the right candidate

Employer Description:
Forest Hill Group Practice is committed to preserving and enhancing its good reputation for being caring and innovative by providing the highest quality medical services in a friendly, happy and healthy environment, where the promotion of health and well-being to patients and staff is paramount.

Working Hours :
Monday - Friday. Shift hours to be confirmed via rota.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Working well under pressure,Polite,Must be able to multi task,Willing to learn,Flexible and proactive,Resourceful,Energetic,Confident individual,Discreet