Customer Service Apprentice

Provide excellent customer service across all divisions, ensuring a high level of customer care Handle incoming enquiries via phone and email in a polite and efficient manner Process customer orders accurately and in a timely manner
Pick, pack, and prepare orders for dispatch Liaise with couriers for both domestic and international deliveries
Build strong relationships with customers, suppliers, and internal teams Follow up on enquiries and warm leads to support sales growth Assist with stock control and stock-taking activities Support complaint handling, acting as a link between customers and operations Work closely with departments including operations, accounts, and warehouse Maintain a tidy and organised workspace Support wider business tasks and projects when required Willingness to carry out manual handling tasks (picking and packing orders) Ability to work across both office and warehouse environments Flexible approach to support different divisions within the group Reliable and punctual with a strong work ethic

Training:
Apprenticeship delivery is remotely in the workplace every 4-6 weeks 

Training Outcome:
The successful candidate will be trained to work across multiple areas of the business, developing a broad skill set in customer service, operations, and sales As a growing company, Lockie Group offers strong progression opportunities, with the potential to move into senior or leadership roles as vacancies arise This role is designed to build a flexible, well-rounded employee who can step into key positions within the business over time

Employer Description:
Lockie Group is a UK-based group of companies made up of several specialist divisions, each operating within its own niche market. These include areas such as security seals, packaging and printing, clerical clothing, and church and charity envelopes. While each company focuses on a specific sector, they all benefit from shared expertise, manufacturing capabilities, and support functions across the group. This structure allows Lockie Group to deliver high-quality, tailored products to a wide range of industries, combining specialist knowledge with the strength and resources of a larger organisation.

Working Hours :
Monday – Friday (8:30am – 4:30pm)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Basic IT Skills,Interpersonal Skills