Service Advisor Apprenticeship - Suzuki- Bridport

This is an apprenticeship role.
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.
They will handle administrative and customer relations aspects of service department operations.
Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints
• Responding to customer requests
• Tracking the vehicle through the workshop
Towards the end of the apprenticeship, all candidates will be required to produce a high-level project to improve and develop business needs.
The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15-month period.

Training:

Level 3 Customer Service Specialist Standard - 15-18 months.

Training Outcome:

Permanent role upon successful & satisfactory completion of the apprenticeship.

Employer Description:
Lanehouse Group are a Suzuki dealer and can supply a wide range of Suzuki cars covering the Dorset area including Weymouth and Bridport. We can also service your Suzuki cars including MOT, Parts, Accessories, accident repair and much more. With trained Suzuki staff you can expect the best possible service from our fantastic team. .

Working Hours :
40 hours between 8am-6pm Mon - Sat.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience