Customer Service Apprentice - ECOLAB UK

Work closely with UK & EU commercial teams and key contacts to provide seamless customer service experience for all interactions for a united, world class team. Ensure that all enquiries are handled effectively, in a timely manner and that the customer is kept informed as their query progresses, and that it is fully resolved to their satisfaction. Work with the technical support advisors in the teams, plus the scheduler to ensure that service levels are met in line with contractual obligations. Ensure that all quotes and orders are processed accurately and in a timely manner for spares, engineer work and consumable items, assist customers with returns, ensure customers are kept up to date with delays to orders, liaise with customers to manage paperwork to enable orders to be dispatched smoothly. Log all NCRs and track the progress of the issue to keep the customer updated with the situation at regular intervals, providing final responses and reports to show their NCR has been resolved. Work with the whole UK Customer Service team to ensure NCRs are resolved within KPI timescales. And other related duties, with guidance and training provided.

Training:

Basingstoke College of Technology.

Training Outcome:

From day one you will be exposed to making a difference in real life situations, projects and jobs.

We are looking for a Customer Service Apprentice to join Bioquell This role will primarily be responsible for providing high-level office-based point of contact for our customers in UK and Ireland and our European Distributor network as well as supporting the UKIE sales team.

Employer Description:

Nalco is part of the Ecolab Group of Companies Ecolab is the global leader in water, hygiene and infection prevention solutions and services. Every day, they help make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab works with customers in more than 40 industries to help ensure operational efficiency, safety, sustainability, product quality and guest satisfaction.

Working Hours :
Monday to Thursday from 8.30am-4.30pm and Fridays until 3:45pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working