Customer Billing Advisor Apprentice

Answering calls or chats from our customers Helping customers with their bill Resolving queries ranging from moving house to setting up a Direct Debt set up or providing advice where they missed a bill payment

Training Outcome:

Role within the Customer Directorate which could lead to further opportunities within the organisation.

Employer Description:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers. Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Working Hours :
You will need to work between Monday to Friday, 8.00am - 7.00pm and Saturday, 8.00am - 1.00pm (you will be expected to work 1 in every 4 Saturdays).

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience