Medical Receptionist Apprentice

Opening up and closing down the surgery as staff rota dictates Arranging appointments using a computerised appointment system for patients coming to the desk and via the telephone Greeting patients on arrival, booking them in and directing them to waiting room Taking requests by telephone for appointments and home visits quickly and efficiently Issuing repeat prescriptions and dealing with requests for prescriptions as appropriate Giving results of tests to patients following the confidentiality code Advising patients who wish to register at the Practice as to the correct procedure Entering the details of new registrations into the computer system Updating patient records - changes of names, addresses, telephone numbers, etc. Dealing with incoming electronic mail and forwarding it to correct destination Scanning paper documents and filing them in the computerised patients' record Taking messages and dealing with them as set out in protocols Dealing with requests from clinicians as quickly and efficiently as possible; e.g. booking ambulances, finding patients' notes, telephoning patients, etc. Handing out letters/ blood forms/prescriptions/sick notes, etc. Keeping the Reception area clean and organised Other tasks as necessary: From time to time, there are additional tasks that are ad hoc or routine in nature that will need to be

Training:

Business Administrator Level 3.

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice. The apprentice will spend 20% of their working hours in off the job activities and training. On the job and off the job training will be delivered in the workplace.

Training Outcome:

Possible full-time position at completion of the apprenticeship.

Employer Description:
The Newthorpe Medical Centre provides the highest quality healthcare to patients in the Eastwood, Newthorpe, Giltbrook, Nuthall, Watnall, Kimberley, Awsworth and Cossall areas. Our doctors, nurses and all our other staff are dedicated to offering a professional service.

Working Hours :
Monday, Tuesday, Wednesday and Friday. Between the hours of 08.30 and 18.30. Occasional weekend work.

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,IT skills,Non judgemental,Organisation skills,Patience,Team working