Junior IT Support Engineer Apprentice

Act as the first point of contact for IT support queries from clients via phone, email and the helpdesk system Log, manage and update support tickets within the helpdesk system Troubleshoot basic hardware, software and operating system issues Escalate more complex technical issues to senior engineers when required Assist with the setup and configuration of desktops, laptops and other IT equipment Help prepare and deploy new equipment for clients Support engineers with on-site visits or project work when required Maintain accurate documentation of work completed and actions taken Provide friendly, professional customer service at all times Assist with general office and administrative tasks where needed

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence Potential for full-time employment on successful completion of the apprenticeship Transferable skills that are invaluable in the wider world of work

Employer Description:

Mooncomputers is a national IT solutions provider that was founded in 2001. For two decades, our consistent success has led us to develop exciting solutions and services for customers across the country. As a direct result, Mooncomputers has rapidly grown and developed a range of managed services that provide businesses with the foundations to build an agile, scalable technology infrastructure, while still ensuring our customers find true value for money.

Working Hours :
Monday - Friday, 08:30 - 17:30.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative