Customer Service and Administration Apprentice

Daily duties will include:

Managing emails, post, and general correspondence Filing, scanning, and maintaining accurate records Providing general administrative support across the business Reviewing and processing customer appeals Handling customer queries and complaints professionally Liaising with internal teams and external contacts Ensuring compliance with company policies and deadlines

Training:
Level 2 Customer Service Practitioner apprenticeship programme is delivered fully within the workplace with designated support from Derwentside College industry recognised training consultant

Training Outcome:
Parking Group Ltd is a fast-growing organisation, this apprenticeship opportunity is a chance for someone to come into the organisation with new ideas and contribute to a well-established team For the right candidate a permanent position will be available and opportunity to develop into other roles of the organisation

Employer Description:

Parking Group Ltd specialises in parking enforcement, pay & display management, CCTV surveillance, and customer appeals handling. We work with a range of clients to deliver efficient, compliant, and customer-focused parking solutions. 

Working Hours :
Monday - Friday, 09:00 - 17:00

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Good time management skills