Customer Service Apprenticeship

Answering calls and emails as well as dealing with our customers face to face Manage any queries, feedback or escalations with manufacturers or third-party delivery companies Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience Ensure each customer has a positive Beacon Electrical experience and will become a repeat customer Deal with day to day administration tasks To optimise branch performance by continually improving our customer’s experiences Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team Continuous training will be provided, but the successful applicant must demonstrate that they can also learn independently and develop product and procedures knowledge quickly Must be able to work within a team and be adaptable to deal with varying workloads Answering calls and emails as well as dealing with our customers face to face Manage any queries, feedback or escalations with manufacturers or third-party delivery companies Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience Ensure each customer has a positive Beacon Electrical experience and will become a repeat customer Deal with day to day administration tasks To optimise branch performance by continually improving our customer’s experiences Proactively and demonstrably contribute to Customer Service initiatives

Training:

The apprentice’s training will take place both on-site within the working environment and at On Course South West.

Training will be delivered on a regular basis, combining practical, work-based learning with off-site instruction at the training provider.

Training Outcome:

Apprentice positions have the opportunity to work alongside highly trained and long standing employees who have extensive knowledge in the workplace and life in general this level of contact is invaluable. All candidates have the potential to progress their apprenticeship into a full time role once their course has been completed.

Employer Description:

Beacon Electrical was Founded in 1976, and is still a Local Family Run Business. Originally established as an Electrical Wholesaler, Beacon has evolved in to a premier Retailer selling all aspects of Electrical and Gas products from light bulbs right through to Washing Machines and Televisions. Service remains the bed rock of our business ethic, we believe in a better standard of service than you will experience from a Nationally operated store, once you have experienced our in house service you won’t accept anything less. What's more our service doesn't end with your purchase - we provide excellent after-sales and a great choice of expert services to assist you, from delivery to installation. Beacon currently operates 4 Shops in Devon, 2 in Plymouth and 1 in Totnes and 1 in Kingsbridge, our Warehousing and distribution depot is also based in Devon

Working Hours :
9.00am - 5.30pm, 5 days per week. Monday-Friday, also some Saturdays.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience