Business Admin Level 3 Apprentice - Sales & Returns

Dealing with customer returns and RMA on daily basis Updating customers by phone and email daily Responding to customer queries and problems Creating customer returns on the system on the same day Processing customer returns within 48 hours Closing all return cases within 2 weeks Ensuring all refunds are authorised after 30days Inspecting returned goods and packaging Reporting on reasons for returns weekly Responding to Ebay, Amazon, BackMarket and Paypal cases File Online Marketplace Claims (A-Z Claim, SAFE-T Claim) Improving Ebay, Amazon, Trustpilot account rating Resolving courier queries Submitting Customer Invoices Logging and dispatching inventory for service customers

Training:
Business Administrator Level 3 apprenticeship 20% off the job training  English and maths functional skills of required  End point assessment 

Training Outcome:

Full time role within the business.

Employer Description:

Spotbuyer Ltd is based in Stourbridge West Midlands. It specialises in product remarketing, refurbishment, e-commerce and distribution. Recently Spotbuyer has increased its service activity and under the trading name Device Services, it now provides significant repair, recycle, inventory refresh, distribution prep, to a number of mobile phone management companies. Spotbuyer has been certified to ISO27001 - Information Management Security Standard as well as ISO14001 - Environmental Management Standard, all sat on the foundation of their continued certification to ISO9001. Spotbuyer has a clear statement of its position in the IT, CE and Mobile sector for its service and remarketing activities: To create a world where we choose to reuse

Working Hours :
Work Pattern: Monday - Friday, 8:30am - 4:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Logical,Creative,Initiative,Non judgemental,Patience