PSH Apprentice Service Support Officer

Provide administrative office support for the Private Sector Housing team Assist with managing service email boxes for PSH, responding directly to queries or recording / assigning these for appropriate action by applications / enforcement staff Deal with scanned mail, take correspondence to mail rooms, collect invoices and bank cheques / payments Record / assign complaints about private sector housing including disrepair, potential hazards, and anti-social behaviour to appropriate teams / officers for investigation / enforcement action Record / assign complaints about Private Sector Housing through i-casework / Have Your Say procedure, chasing up outstanding responses with managers Record / assign all Freedom of Information requests to technical support officers / managers for response, distributing weekly reports on outstanding requests Follow set processes and procedures in relation to logging and initial investigation of housing related enquiries Assist with the arranging of briefings with landlords / property owners in connection with planned enforcement work Arrange meetings on behalf of the PSH, taking / distributing minutes and actions

Training:
The training will take place online via online classroom You will meet with your work coach regularly We will support you throughout your apprenticeship to ensure that you are able to attend the sessions and complete the work set

Training Outcome:

While here you can apply for permanent positions.

Employer Description:

The city of Liverpool is world-famous for its cultural offer, and our greatest asset is our people. Our residents deserve the very best from those who serve them and have a council they can be proud of - and you can help play a part in this. We value our employees and aim to create a positive, progressive, and open work culture that supports everyone to thrive.

Working Hours :
Monday - Friday, shifts to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working