Apprentice Housing Assistant

Answering calls professionally and calmly, taking relevant information on board, to provide first-time fix solutions Contacting contractors and assisting with the day to day and routine maintenance works along with the compliance works Planning works with the tenant and/or support workers to ensure a smooth and efficient process for the works to be completed Delivery of excellent customer services Managing the support inbox Entry of repairs onto SASSHA Updating SASSHA repair status Chasing of contractors for timely completion of works Coding of repair invoices in preparation for finance team Research of new contractors When new contractors are employed, ensure they are registered or work directly under the supervision of a government approved scheme such as BAFE, NICEIC or Gas Safe Achieving and improving the service delivery standards, identifying any areas of concern for improvement General & Intensive Housing Management Responsibilities Assist with the property visits reporting and associated work Working collaboratively with internal and external partners to achieve agreed objectives

Training:
No college realise day 1-1 session with your tutor Off the job training

Training Outcome:
Opportunity for full time role upon completion

Employer Description:

Support the organisation by:

1. Assisting our operational team to deliver a day to day repairs service and improvement works to their homes.

2. Providing them with exceptional administrative support for our specialised supported housing service.

3. Undertaking a level 2 apprenticeship in Housing and Property Management.

The role provides practical experience as you begin your career in the housing and property sector, covering tenancy management, customer service, and housing operations, supporting residents and the wider housing team.

You’ll work closely with the Senior Maintenance and Compliance Officer to ensure maintenance and repairs are actioned in line with timescales and in accordance with government regulations.

Working Hours :
Monday to Friday Between 8.30am and 4.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative